www.prodess.no
This privacy policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information is being used online. Personally Identifiable Information is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
1. What personal information do we collect from the people that visit our website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, and in case of online payment also credit card information or other details to help you with your experience. Credit card information is only required when you decide to finalize your purchase; all data are than required purely on secured web space of our provider PayEx.
2. When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, use online chat, open a support ticket or enter information on our site. We collect information also when you decide to provide us with feedback on our products or services, in such case a voluntary fields are offered to fill in so we are able to respond to your message.
3. How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products
- To follow up with them after correspondence (live chat, email or phone inquiries
4. How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We never ask for credit card numbers directly, only through our providers secured web area (PayEx). We use regular Malware Scanning.
5. Who can access your information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information (PayEx) you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
6. Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your bookings/reservations, similar to shopping cart in conventional web shops. Cookies are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
7. We use cookies to:
- Help remember and process the items in the booking / reservation process.
- Understand and save user's preferences for future visits.
- Compile aggregate data about site traffic and site interactions, in order to offer better site experiences and tools in the future.
- We may also use trusted and well pre-selected third-party services that track this information on our behalf.
8. How you can manage cookies?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. It won't affect the user's experience of our site, but you might find some offers little less user-friendly served. However, you will still be able to make your reservations or bookings and provide payments as well as use all our services and online customer services.
9. hird-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
10. Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
11. Third-party presence
Our web space solution welcomes various users. You might be, based purely on your decision, connected to other users which are also using our services. This connection can be both electronic as well as direct - based on personal communication. This interaction is not in our control, however online presence and general ”in-system-behaviour” of all third parties is govern by our Terms&Conditions and This Privacy Policy and all actors on our web space are obligated to obey all set rules and principles. Protection principles are in place and are effectively protecting shared data.
12. Google
We use Google services for statistical purposes and such use follows Google general terms and conditions as well as policies for their various services. We do not allow advertisement on our sites and no advertisement data are collected or allowed on our web sites.
Google, as a third-party vendor, uses cookies to serve our site.
We have implemented Demographics and Interests Reporting.
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) to compile data regarding user interactions and other functions as they relate to our website.
13. Fair Information Practices & Basis rules we follow
- Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
- Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
- You will be notified of any Privacy Policy changes:
- Via Email
- Can change your personal information:
- By emailing us
- By logging in to your account
- How does our site handle Do Not Track signals?
- We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
- Does our site allow third-party behavioural tracking?
- We do not allow third-party behavioural tracking
- Our services are targeted to adult audience purely.
- We do not specifically market to children
- Responsive action, should a data breach occur: We will notify you via email within 7 business days
14. Commercial emails
We send commercial emails. We obey the requirements for commercial messages, giving recipients the right to have emails stopped from being sent to them.
For that:
- All our commercial email include unsubscribe link
- All our users can contact our support to unsubscribe (in email form sent from users registered email address)
- In addition all our users can select in preferences ”Do not receive newsletter and commercial information.”
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
Principle rules for emailing
- We do not use false or misleading subjects or email addresses.
- We identify the message as an advertisement in some reasonable way.
- We include the physical address of our business.
- We monitor third-party email marketing services for compliance, if send within our system.
- We honor opt-out/unsubscribe requests quickly.
- We allow users to unsubscribe by using the link at the bottom of each email.
15. Contact Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
www.prodess.no
post@prodess.no
Grønland 67, 3045, Drammen, Norway
Last Edited on 12th November 2016